Contact Us
Got a question about a casino review, spotted something on the site that needs updating, or want to flag a free spins offer that no longer looks right? This page tells you how to reach the CA Online Casinos team and what to expect when you do.
What we can help with
CA Online Casinos is an independent research and comparison site for players in California looking at real-money online casinos. We're not a casino ourselves, so we can't process deposits, withdrawals, account logins or bonus credits — those all sit with the individual operator, not with us. What we can help with includes:
- Corrections to bonus terms, ratings or offer details you believe are out of date
- Feedback on our review methodology or how we compare operators
- General questions about how free spins, deposit matches or wagering requirements typically work
- Reports of broken links, outdated pages or factual errors
What to contact the operator about instead
If your query relates to an actual account — a deposit that hasn't shown up, a withdrawal delay, a bonus that didn't apply, or identity verification (KYC) — that has to go through the casino's own customer support team, usually via live chat or email from within your player account. We list the sites we've reviewed and rate them partly on how responsive their support is, but we don't have access to individual player accounts and can't intervene in disputes.
Before you get in touch, a few things worth checking
| You're wondering about... | Where to look first |
|---|---|
| Whether an offer's wagering requirement or expiry has changed | The operator's own terms page, then let us know if our listing doesn't match |
| How our ratings and rankings are worked out | Our review methodology, covered alongside each comparison on the site |
| Concerns about your own gambling habits or spending | Our Responsible Gambling page, which links to free support services |
| How the site is run, who writes the reviews, and our editorial approach | Our About Us page |
| The legal terms of using this site | Our Terms and Conditions page |
How commercial relationships work here
Some of the operators we mention, including those ranked above, pay us a commission if a reader signs up through a link on this site. That arrangement never decides where an operator ranks or what rating it receives — our scoring is based on the same criteria for every site, and commission has no bearing on it. If you think an offer or rating looks off, that's exactly the kind of feedback we want to hear.
A note on responsible play
If you're reaching out because gambling has started to feel like a problem rather than entertainment — chasing losses, spending more than planned, or gambling to cope with stress — please don't wait to ask us first. Contact the National Problem Gambling Helpline at 1-800-GAMBLER, or use California's own support resources through CalGETS. Our Responsible Gambling page has more detail on deposit limits, self-exclusion tools and where to find free, confidential help. This site is intended for adults aged 21 and over.
Getting a response
We read every message that comes in, though as an independent review site we're a small team and can't guarantee an instant reply. Correction requests and factual queries tend to get sorted fastest if you tell us exactly which page and which detail you're referring to. For anything involving your money — deposits, withdrawals, bonus credits — go straight to the casino's own support channel first, since they're the only ones with access to your account.